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brittney logan.
I paid for Expedited Analysis in November 2018. Can you tell me the wait time to get the results back? From the description on your website, I thought that paying for the analysis would get the results back to me a lot sooner than 4 months. Thank you
Hi Bett,
Once the kit arrives at the laboratory, the 90-120 day count down for the data begins!
The laboratory sends the raw data back to us and we run our algorithms to make sense of it all. We can then create the Breed Calling charts for you, and will upload them to your dogs profile. We will send out an email once the results are uploaded. We have been stay within our 3 month mark, but please remember that it starts once the sample arrives at the laboratory, not when it was paid for.
We are also working with the lab to install a new scanning system, so that participants can receive more detailed status updates about the sample on each dogs profile.
Thank you very much for your participation and patience!
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