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  • #16847

    Joan-Bradford
    Participant

    I received my kit today and seem to have an extra envelope. I get that the sample goes in the ziplock biohazard bag, which goes in the foil bag, which goes in the bag with the USPS label. Why is there a blank shipping mailer, larger than the labeled bag? It seems like the label should be on the largest bag. The shipping mailer does not fit in the labeled bag.

    #16884

    brittney logan
    Keymaster

    Hi Joan,

    Our apologies for the extras!

    You can ignore the extra blank shipping mailer, and larger bag. The most important packing materials are the biohazard, foil bag and then of course the exterior mailer with the return address.

    Thank you for reaching out and letting us know, and again we apologies for the confusion.

    If you have any other questions, I am happy to help or you can email us at support@darwinsark.org

    #16885

    brittney logan
    Keymaster

    Hi Joan,

    Our apologies for the extras!

    You can ignore the extra blank shipping mailer, and larger bag. The most important packing materials are the biohazard, foil bag and then of course the exterior mailer with the return address.

    Thank you for reaching out and letting us know, and again we apologies for the confusion.

    If you have any other questions, I am happy to help or you can email us at support@darwinsark.org

    #17009

    Tommie-Marshall
    Participant

    Hi, thanks for support

Viewing 4 posts - 1 through 4 (of 4 total)

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