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  • #15829

    lori martin
    Participant

    What is going on here? I have been waiting years so I asked and bought ( 99.00! ) an “expedited” kit in April and STILL HAVEN’T gotten results??.
    I paid 100 I think I should have heard something by now??!

    #15834

    brittney logan
    Keymaster

    Hi Lori,

    I’m sorry this must be frustrating, I’ve been trying to contact you and have emailed from both my personal account and the Darwin’s Ark support email with your kit status update. If you can please check your spam folder and/or add support@darwinsark.org to your safe list, as it seems you’re not receiving the messages and I’ve been trying to respond.

    Thank you,
    Shannan

    Currently filling in for Brittney Logan who is on leave.

    #15836

    lori martin
    Participant

    And nothing is in my lab either? It’s doesn’t even show it was expedited?

    #15839

    brittney logan
    Keymaster

    Hi Lori,

    I’m sorry you’re not receiving my emails, it’s certainly odd they’re being filtered as I’ve messaged from 3 different accounts. Hopefully you’re able to get that sorted and aren’t missing too many other messages! 🙂

    Your sample is in sequencing. I can’t provide an exact timing but first results are likely to come in between 90 and 120 days of receipt of the 20 samples needed to sequence the batch. (For reference: https://darwinsark.org/faqs/)

    When it’s been completed your profile will be updated. I hope that helps answer your questions and thank you for participating!

    -Shannan

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