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I received acknowledgement that my dog Charlie’s DNA kit was received 5/11/18, but I still don’t have results. I received results on Riley nearly a year ago.
Hi Deborah, please email us at email@example.com for personal inquiries about your dog.
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Darwin’s Ark provides the opportunity for pet owners to expedite the sequencing of an animal’s genetics for a fee. Expedited sampling is intended for use in Darwin’s Ark research and not for medical or behavioral purposes. Darwin’s Ark and its agents will exercise due diligence to sequence genetic samples received through this for-fee program. If DNA extraction and/or processing fails, Darwin’s Ark will provide a second kit without fee. If genetic extraction and/or processing from the second kit fails, Darwin’s Ark will provide a refund less the costs of shipping and handling. If a genetic sample from the same animal is sent subsequent to failure of extraction and/or processing from the second kit without prior approval from the researchers, it will not be processed and any fee associated with such subsequent genetic sampling will not be returned. Damages or liability, including shipping and handling costs, for any errors related to the sequence analysis, including ancestry testing, of for-fee samples is limited to the payment received.
This Terms of Service was last updated on June 18, 2018.
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