We apologize for the delay and any frustrations it has caused. I am glad we were able to sequence your other two dogs and will personally email you regarding your third dogs sample.
As for your question regarding us sending out 20 samples in a year, that is not the case. We used to have to wait for a batch of 20 samples to come in, and then we could send out that batch to be sequenced. We now have to wait to have at least 96 samples prepped and ready to be sent out together in a batch to be sequenced.
I hope this helps!